The service uses recorded task times. No separate proof is required.
IMGAPI SERVICE GUARANTEE
AI image generation APIService credit policy
Automatic delay credits and reviewed quality claims
If several conditions apply to the same task, only the highest applicable credit is issued once.
Inputs and results are checked by task ID against objective issue criteria.
Based on credits actually settled for the task
1. Eligibility
A task is eligible when the service can identify its owner and task ID and confirm that credits were charged. Any credit amount is based on the credits actually charged for that task, regardless of whether they originated from a promotion or payment.
Duration is measured from successful submission until the server first receives the final result. Page animations, downloads, page loading and image saving are excluded.
2. Delay and failure criteria
| Server-recorded duration / result | Credit rule | Trigger |
|---|---|---|
| Up to 180 seconds | No delay credits | Recorded automatically |
| Over 180 and up to 300 seconds | 20% of settled task credits | Triggered automatically |
| Over 300 seconds | 100% of settled task credits | Triggered automatically |
| Generation fails, no image is returned, or the initially delivered image cannot be opened | Return all credits for the incomplete portion | Settled by the service; uncertain cases may require manual review |
An initially delivered image cannot be openedmeans the result is still within its stated availability period but is corrupt, inaccessible or otherwise unusable. Failing to download before expiry does not qualify.
3. Service credits and examples
Compensation is issued asservice creditsbased on settled usage. It is not a direct cash refund or a fixed number of replacement images.
10-credit task · 240 seconds2 credits10 × 20%
10-credit task · 320 seconds10 credits10 × 100%
10-credit task · severe quality issue15 credits10 × 150%
When delay, failure and quality criteria overlap, only the highest amount applies once. For example, a 10-credit task taking over 300 seconds with a confirmed severe quality issue receives 15 credits at 150%, without an additional 100% delay credit.
4. Severe quality issues
Quality claims cover objectively verifiable severe defects that make an image substantially unusable. Personal taste alone is not a criterion. Examples include:
- Corrupt, entirely black or white images, severe visual corruption, widespread unreadable text or files that cannot open;
- Returned dimensions, aspect ratio, count or model that do not match the request;
- Complete absence of the main person, product or subject explicitly requested;
- Output substantially unrelated to the core prompt or reference requirements;
- Severe damage or distortion of the main person, product or subject, making the image substantially unusable;
- Obvious unrequested watermarks, abnormal borders or large areas of unrelated content;
- Platform parameter, model invocation or processing errors that prevent references, prompts or key settings from being submitted correctly.
5. Issues generally excluded from quality claims
- A result simply does not match personal aesthetic preferences;
- Subjective dissatisfaction with composition, lighting, appearance or color;
- Vague, contradictory or incomplete prompts;
- Disclosed model limitations, such as complex text, fine hand details or high consistency requirements;
- Minor imperfections where the main subject remains intact and useful;
- Reference images, links or inputs that are inaccessible, damaged or not lawfully authorized.
6. Quality review process
- Submit a quality ticketProvide the task ID and a description. You do not need to upload task parameters again if the service still retains them.
- Review task evidenceReviewers check the prompt, references, settings, server records and result.
- Manual assessmentReviewers apply the objective severe-defect criteria in this policy.
- Receive the decisionApproved claims receive 150% of settled credits for affected images. Rejected claims include a reason.
- One appealYou may request one further review after the initial decision.
7. Applying and receiving credits
Delays and confirmed failures
No separate application is required.Eligibility is identified from server records. Eligible delay credits settle at 10:00 the following day (China Standard Time, UTC+8). Failed or incomplete portions are refunded according to task settlement. Uncertain cases may require review to avoid duplicate charges or credits.
Severe quality defects
Submit a quality ticket with the task ID and a short description. Contact us using the details below:
Complaints and support tickets:949863969@qq.com
Support phone / WeChat:18968532384
Operator (Chinese registered name):深圳市三目书舟文化传媒有限公司
8. Limits and updates
- The calculation uses credits actually settled for affected images, excluding unsettled, released or previously compensated amounts.
- Only the highest applicable credit applies once per task.
- This policy does not cover unlawful inputs, account abuse, unavailable external references, missed download deadlines, or network and device issues not attributable to this service.
- These service credits do not replace statutory refunds, compensation or consumer rights. Any legally required refund or other responsibility remains governed by applicable law.
- Changes apply only to tasks submitted after the change. Important updates will be dated on this page.
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